FAQ

Get answers to your most frequently asked questions about VerTerra Dinnerware From Fallen Leaves™, Compostable Wooden Cutlery, and To-Go lines.

Order Information

How soon will I get my package?
We ask that you please allow up to two business days to process your order; however, orders placed after 5PM EST are processed next business day.  Orders placed on Friday after 5PM EST will not be processed until Monday, for a Tuesday ship date.

If you think you may require expedited shipping and are unsure about ship times, please call our office: 212-760-1200. We ship with FedEx, so delivery can take anywhere between 1-7 business days.

How can I check the status of my order?
Log on to your account at VerTerra.com to check the status of your order. You should also receive emails updating you on the progress of your order. If you did not create an account and shopped as a guest, please email customercare@verterra.com with questions regarding your order.

How can I track my order?
Once your order has shipped, you can track your package online at www.fedex.com. Copy and paste the tracking number sent to your email or linked to your account / order information to track the status.

Do you ship to P.O. Boxes?
No, FedEx does not deliver to P.O. boxes. Please provide an alternative address to ship your order.

How is sales tax determined?
New York State sales take (8.38%) is applied to all orders billed to a New York address.

I am shipping outside of the U.S. Will I be charged additional duties and taxes?
VerTerra does not currently ship international orders.

How do I calculate my shipping cost?
VerTerra.com uses FedEx real-time rates to determine shipping – this figure is based on the weight of your shipment. During checkout, you will be given each FedEx shipping option, along with cost.

If you would like to estimate shipping beforehand, you can do so through the FedEx website. We ship from zip codes 07036 and 11101 (sample packs only). Sample boxes are 2 lbs., retail product averages 10 lbs. per case and bulk orders average 40 lbs. per case. You will need both pieces of information to determine cost.

What is your return policy?
Returns will only be accepted for damaged dinnerware. If you believe you have received dinnerware in such condition, please contact customercare@verterra.com or call 212-760-1200.

What forms of payment do you accept online?
We accept all major credit cards: MasterCard, VISA, American Express, and Discover.

How can I find out when my backordered items will be shipped?
Once your backordered item has shipped, you will be sent notification and tracking information via email, as long as you registered with VerTerra.com. If you did not create an account, please contact customercare@verterra.com for backorder information.

Can I make a change to a backordered item in my cart?
As long as your order has not shipped, you may make changes. Please contact customercare@verterra.com to facilitate any changes.


Shopping Online

Is it safe to shop VerTerra.com?
Yes, it is safe to shop on VerTerra.com. Our site is secured and encrypted through VeriSign, Inc.

How can I redeem a promo code?
Promotional codes can be redeemed any time during checkout by clicking on "Cart" and entering the code in the box provided.

How do I receive special offers from VerTerra.com?
To receive special offers from VerTerra.com, please sign up for our newsletter. Signing up is easy – just enter your email address in the box provided at the bottom of every page.

How can I unsubscribe from receiving VerTerra.com emails?
To unsubscribe from VerTerra.com emails, simply press the unsubscribe button at the bottom of the E-newsletter. If you are having problems, please email customercare@verterra.com with "Newsletter Unsubscribe Request" in the subject line. 

General Information

Do you have a catalog?
To request a brochure, please email info@verterra.com and specify if you would like the E-version or a hard copy mailed to you.

Press Inquiries
Please email press@verterra.com for all press inquiries.

Can I use your photography and media?
Yes. We are happy to send you media and photography packs -- please email your request to press@verterra.com.