Shipping Policy
We strive to deliver your orders promptly and efficiently. Our shipping policy is as follows:
- Carrier: All orders are shipped via UPS to ensure reliable and timely delivery. Unless otherwise arranged with Verterra Dinnerware.
- Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
- Shipping Rates: Shipping costs are calculated at checkout based on the destination and weight of your order. We occasionally offer promotions that may include discounted or free shipping; please check our website for current offers.
- Delivery Times: Delivery times vary depending on your location and the selected shipping method. Once your order has shipped, you will receive a confirmation email with tracking information to monitor your shipment’s progress.
Please note that while we strive to process and ship orders in a timely manner, Verterra cannot guarantee delivery timelines once your shipment has been handed off to the carrier. Factors such as weather, carrier delays, holidays, and other unforeseen events may impact transit times.
We strongly recommend placing your orders as early as possible—especially for time-sensitive events—to allow for potential delays beyond our control. VerTerra is not responsible for missed deadlines due to carrier-related issues once an order has left our facility.
If you have any questions about lead times or need help planning ahead, please don’t hesitate to contact our customer service team.
