FAQ

How soon will I get my package?

While we strive to send your stylishly sustainable dinnerware as fast as possible. We ask that you please allow up to two business days to process your order; however, orders placed on Friday after 1PM EST will not be processed until Monday, for a Tuesday ship date. If you think you may require expedited shipping and are unsure about ship times, please call our office: 212-760-1200. We ship with FedEx, so delivery can take anywhere between 1-7 business days. 

How can I check the status of my order?

Log on to your account at VerTerra.com to check the status of your order. You should also receive emails updating you on the progress of your order. If you did not create an account and shopped as a guest, please email info@verterra.com with questions regarding your order.

 

How can I track my order?

Once your order has shipped, you can track your package online at www.fedex.com. Copy and paste the tracking number sent to your email or linked to your account / order information to track the status.

 

Do you ship to P.O. Boxes?

No, FedEx does not deliver to P.O. boxes. Please provide an alternative address to ship your order.

 

How is sales tax determined?

New York State sales take (8.38%) is applied to all orders billed to a New York address.

 I am shipping outside of the U.S. Will I be charged additional duties and taxes?

VerTerra does not currently ship international orders. We do have partners in other countries and if you email info@verterra.com we can introduce you to them for help.

 

How do I calculate my shipping cost?

On the retail portion of our site orders over $75 get free shipping.  For others VerTerra.com uses FedEx real-time rates to determine shipping – this figure is based on the weight of your shipment. During checkout, you will be given each FedEx shipping option, along with cost.

If you would like to estimate shipping beforehand, you can do so through the FedEx website. We ship from zip codes 07036 and 10018 (sample packs only). Sample boxes are 2 lbs., retail product averages 10 lbs. per case and bulk orders average 25 lbs. per case. You will need both pieces of information to determine cost.

 

What is your return policy?

Returns will only be accepted for damaged dinnerware. If you believe you have received dinnerware in such condition, please contact info@verterra.com with a picture of the problem, your order number, your name and contact phone number.  Please DO NOT send your credit card details. We will reply within 24 hours and help to resolve your concern and help make your event a successful one.

 

What forms of payment do you accept online?

We accept all major credit cards: MasterCard, VISA, American Express, and Discover.

 

How can I find out when my backordered items will be shipped?

Once your backordered item has shipped, you will be sent notification and tracking information via email, as long as you registered with VerTerra.com. If you did not create an account, please contact info@verterra.com for backorder information.

 

Can I make a change to a backordered item in my cart?
As long as your order has not shipped, you may make changes. Please contact info@verterra.com to facilitate any changes.

 

Is it safe to shop VerTerra.com?
Yes, it is safe to shop on VerTerra.com. Our site is secured and encrypted through VeriSign, Inc.

 

 How can I redeem a promo code?
Promotional codes can be redeemed any time during checkout by clicking on "Cart" and entering the code in the box provided.

 

How do I receive special offers from VerTerra.com?
To receive special offers from VerTerra.com, please sign up for our newsletter. Signing up is easy – just enter your email address in the box provided at the bottom of every page.

 

How can I unsubscribe from receiving VerTerra.com emails?To unsubscribe from VerTerra.com emails, simply press the unsubscribe button at the bottom of the E-newsletter. If you are having problems, please email info@verterra.com with "Newsletter Unsubscribe Request" in the subject line.

 Do you have a catalog?

Yes, there is a link on our website so you can download a catalog.  To request a printed brochure, please email info@verterra.com a hard copy mailed to you.

 

Press Inquiries

Please email press@verterra.com for all press inquiries.

 

Can I use your photography and media?

Yes. We are happy to send you media and photography packs -- please email your request to press@verterra.com.

 

Are they single-use/disposable? (They seem so durable)?

We know it’s hard to believe VerTerra dinnerware from fallen leaves ™  is intended for single-use, but our line is biodegradable and certified compostable. Because we do not use any bonding agents, lacquers or chemicals and our product is natural and porous, we cannot recommend washing and reusing VerTerra.

 

Where do you produce your products (get the leaves)?

Our dinnerware from fallen leaves / palm leaf plate line is produced in India--there are no leaves in North America that work for this process. We own our factory where all of our workers receive fair wages in safe working conditions and are provided access to medical care. Our Cheese Board, Serveware and Box line are made in Indonesia and our Cutlery is made in China.

 

Is VerTerra dinnerware completely non-toxic?

Yes! VerTerra’s Dinnerware from Fallen Leaves ™ - Palm leaf plate line  is non-toxic dinnerware. Because our products are made with only leaves and water, VerTerra dinnerware is completely non-toxic.

 

Are VerTerra products clean? Do I need to wash them before I use them?

You can serve meals on our products straight out of the package! All VerTerra dinnerware is cleaned and UV sterilized in our factory no less than three times, so they’re extremely clean.

 

Will VerTerra products affect the taste of my food?

No. VerTerra products won’t alter the taste of your food in any way. Additionally, the issue of food leaching is diminished since no lacquers are used in the process (which is a problem plastics or PLA plastics/bioplastics face)

 

Is it safe to put VerTerra dishes in a microwave, oven, or fridge?Yes, within reason. VerTerra dinnerware is significantly more durable than plastic or paper plates. It’s perfectly safe to heat VerTerra in the microwave for up to 2 minutes on high or in an oven up to 350 degrees for 45 minutes (making sure they are at least 6" from heat source). You can also store VerTerra products in the refrigerator or freezer.

 

Are VerTerra dishes recyclable?

No. Recycling involves melting permanent materials (i.e. metals, glass, plastic, and etc), and reforming them for reuse. Since our products are made from leaves, they’re compostable, non-toxic, and will naturally return to the earth in 2 months. This process uses 90% less energy than recycling.

 

Do VerTerra Dishes hold liquids?

Yes: liquids, soups and anything else you can cook up! Just look through our Instagram or online photo galleries and see it in use.

 

Who makes VerTerra Products?

We do. Unlike many companies that outsource production to cut costs, we proudly own all of our production facilities so that we can ensure the highest manufacturing standards and working conditions for our employees. All VerTerra employees work in conditions compliant with international standards and earn a steady income to support their families.